Below you will find the typical Terms & Conditions on Sales through Central Texas Air. We want to make the process as transparent as possible for you, the consumer, by providing our typical verbiage below. If you have any questions on what to expect from us or what we expect from you, please contact us.

Terms & Conditions of Sale

INTERNET PAYMENT AND TAXES – Payment shall be processed BY CREDIT CARD ONLY for Internet sales, unless otherwise APPROVED. Sales taxes included in price. Installations are Prepaid or COD only, unless otherwise APPROVED; See Contract Payment Schedule.

SHIPMENT – All shipments shall be delivered by CTA or CTA Freight Company pre-paid by CTA. Shipment dates quoted are approximate. CTA does not guarantee a particular date for shipment or delivery.

WORKING HOURS – All services performed under this Agreement including major repairs, are to be provided during NORMAL BUSINESS hours unless otherwise agreed.

RETURNS/CANCELED CONTRACTS – No items will be accepted for return without prior written authorization. RETURNED /CANCELED CONTRACTS may be subject to a restocking charge. Special order and non-stock items cannot be returned.

ADDITIONAL SERVICE – Services or parts requested by Customer in addition to those specified in this Agreement will be provided upon receipt of Customer’s written authorization and invoiced at CTA’S prevailing labor rates and parts charges. Additional services or parts shall be supplied under the terms of this Agreement.

EXCLUSIONS – CTA is not responsible for items not normally subject to mechanical maintenance including but not limited to: duct work,  cabinets, fixtures, structural supports, grillage,  fixed disconnect switches and circuit breakers. CTA is not responsible for repairs, replacements, alterations, additions, adjustments, repairs by others, unscheduled calls or emergency calls, any of which may be necessitated by negligent operation, abuse, misuse, prior improper maintenance, vandalism, obsolescence, building system design, damage due to freezing weather, chemical/electrochemical attack, corrosion, erosion, deterioration due to unusual wear and tear, any damage related to the presence of mold, fungi, mildew, or bacteria, damage caused by power reductions or failures or any other cause beyond CTA’S control. CTA shall not be required to repair or replace equipment that has not been properly maintained.

WARRANTY – CTA will act as the warranty agent for the manufacturer's products purchased by brand, all communications, technical support and warranty filings will be performed by CTA.The manufacture does not provide warranty service on  products, but it does pass on to Customer any available manufacturer’s warranty for those products.  The Manufacture's obligation to repair or replace any defective parts during the warranty period shall be Customer’s exclusive remedy. CTA or Manufacturer shall not be responsible for labor charges for removal or re installation of defective parts, for charges for transportation, handling and shipping or refrigerant loss, others performing service work on the products in warranty are not   covered.

DELAYS – Delays caused by conditions beyond the reasonable control of either party shall not be the liability of either party to this Agreement.

CUSTOMER RESPONSIBILITIES – Customer shall:

  • Provide safe and reasonable equipment access and a safe work environment.
  • Permit access to Customer’s site, and use of building services including but not limited to: water, elevators, receiving dock facilities, electrical service and local telephone service.
  • Keep areas adjacent to equipment free of extraneous material, move any stock, fixtures, walls or partitions that may be necessary to perform the specified service.
  • Promptly notify CTA of any unusual operating conditions.
  • Provide the daily routine equipment operation (if not part of this Agreement) including availability of routine equipment log readings.
  • Where  remote monitoring service is provided, provide and maintain a telephone line with long distance direct dial and answer capability.
  • Operate the equipment properly and in accordance with instructions.
  • Promptly address any issues that arise related to mold, fungi, mildew or bacteria.

CUSTOMER TERMINATION – Customer shall have the right to terminate this Agreement for CTA non-performance provided CTA fails to cure such non-performance within 30 days after having been given prior written notice of the non-performance.

CTA/CARRIER TERMINATION – CTA reserves the right to discontinue its service any time payments have not been made as agreed or if alterations, additions or repairs are made to equipment during the term of this Agreement by others without prior agreement between Customer and CTA OR Carrier Enterprise.

LIMITATION OF LIABILITY – Under no circumstances shall CTA OR the manufacturer will be held liable for any incidental, special or consequential damages, including loss of revenue, loss of use of equipment or facilities, or economic damages based on strict liability or negligence. Manufacturer  shall NOT be liable for damage to property, other than the equipment provided under this Agreement, and to persons, to the extent that CTA or manufactured product negligent acts or omissions directly contributed to such injury or property damage.

WASTE DISPOSAL – CTA is wholly responsible for the removal and proper disposal of waste oil, refrigerant and any other material generated during the term of this Agreement.

CLAIMS – Any suits arising from the performance or non-performance of this Agreement, whether based upon contract, negligence, strict liability or otherwise, shall be brought within one (1) year from the date the claim arose.

LISCENSE & INSURANCE – CTA is fully licensed and insured through the Texas Air Conditioning Licensing Board; license number TACLB1096C.

SUPERSEDURE, ASSIGNMENT and MODIFICATION – This Agreement contains the complete and exclusive statement of the agreement between the parties and supersedes all previous or contemporaneous, oral or written, statements. Customer may assign this Agreement only with CTA's  prior written consent. No modification to this Agreement shall be binding unless in writing and signed by both parties.